Price: $49.99 - $40.67
(as of Nov 07, 2025 22:50:58 UTC – Details)
“An easy-to-read introduction to service design, with great examples from one of the world’s leading service design agencies. A ‘must read’ for anyone who wants to become familiar with service design in theory, methods, and practice!” —Prof. Birgit Mager, President, Service Design Network gGmbH
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
From the brand
Business and Economics
Computers
User Interfaces
Product Design
Publisher : Rosenfeld Media
Publication date : March 13, 2013
Edition : 1st
Language : English
Print length : 216 pages
ISBN-10 : 1933820330
ISBN-13 : 978-1933820330
Item Weight : 14.4 ounces
Dimensions : 5.75 x 0.5 x 8.75 inches
Best Sellers Rank: #917,117 in Books (See Top 100 in Books) #200 in Service Industry (Books) #391 in Human-Computer Interaction (Books) #546 in Customer Relations (Books)
Customer Reviews: 4.3 4.3 out of 5 stars 199 ratings var dpAcrHasRegisteredArcLinkClickAction; P.when(‘A’, ‘ready’).execute(function(A) { if (dpAcrHasRegisteredArcLinkClickAction !== true) { dpAcrHasRegisteredArcLinkClickAction = true; A.declarative( ‘acrLink-click-metrics’, ‘click’, { “allowLinkDefault”: true }, function (event) { if (window.ue) { ue.count(“acrLinkClickCount”, (ue.count(“acrLinkClickCount”) || 0) + 1); } } ); } }); P.when(‘A’, ‘cf’).execute(function(A) { A.declarative(‘acrStarsLink-click-metrics’, ‘click’, { “allowLinkDefault” : true }, function(event){ if(window.ue) { ue.count(“acrStarsLinkWithPopoverClickCount”, (ue.count(“acrStarsLinkWithPopoverClickCount”) || 0) + 1); } }); });
Customers say
Customers find the book provides good insights into service design, with practical examples throughout and theoretical sections that are easy to understand. Moreover, the book is well-structured and serves as a great reference source, with one customer noting it offers a good combination of creativity and structure. Additionally, customers find it easy to read.
Hey I am Srimanta Pradhan brings 10 years of experience to News Broadcast and Marketing, specializing in effective communication.A specialized content writer with a decade of expertise crafting compelling narratives for News Broadcast and Marketing. Transforms complex information into engaging, impactful content.
